Once upon a time, my mother bought me a shirt. More often than not, I hate clothes bought for me and this shirt was not different. For no particular reason I resisted wearing that shirt. May be it was old-fashioned or may be I did not like the colour; something about that Shirt did not … Continue reading Stop asking me to wear that shirt (or use that technology)
My wife has been following up with me for past 8 years to learn driving. I never took her seriously till 2016 and by end of 2016 I have become a fairly confident driver. You must be wondering what changed in 2016? My wife gave me the final ultimatum in 2016? I watched F1 and … Continue reading How I learned to drive and what it means for technology adoption !
Right intentions - check Questionable execution - check Majority users agreeing in principle - check Majority of users suffering - check Lack of clear KPIs to measure benefits - check Project team constantly coming up with new ideas to tackle situation - check Obvious lack of planning - check Project getting muddled up in politics … Continue reading Indian demonetisation – The perfect case study for change management!
I have been reading a lot around the subject of change management. Almost every model, approach , paradigm starts with the basic assumption that 'people don't like change'. I for one don't completely agree with that basic assumption and I am dedicating this post to explaining why. I think people don't hate change, they just … Continue reading People hate change! Do they really?
It isn't. It is about people/ employees/ internal customers and not about the change. How many times you have heard these statements ? We need to embed change We are rolling out change Change has to be embraced We make it so much about the 'change' that we forget that it is the people/employees/ internal … Continue reading Organisational change is not about the change !
'Change doesn't fail, it mostly gets cannibalized' Something that I mentioned in my last blog post. I have been trying think of a way to avoid this phenomenon and here is what I have come up with Here is my thought process behind the proposed strategy matrix. There are always multiple changes happening alongside your … Continue reading Cannibalisation of change and how to stop it
and I mean the other changes happening in the organisation. Imagine you are driving on the road, what do you think causes the most accidents? A simple answer is other drivers. Agreed that even if you were driving on the road all by yourself you can cause accidents though chances of that happening are remote. … Continue reading Biggest barrier to change? Change itself !
First of all I want to thank Jude Claybourne for a wonderful insight into the world of story telling. For past 2 days, I have immersed myself into the world of business storytelling under the guidance of Jude. It has been thought-provoking specially in context of the change ideas I have been toying around. This is … Continue reading Storytelling and Change… now that’s a story worth telling
Change happens , just get on it with Employees are paid to work, they don't need to be marketed to Employees are no customers. There is accountability and ownership. These are some of the reactions that I have got in past few weeks to my ideas around change. Here is some of what I have suggested … Continue reading Change is a transaction… whether you like it or not
They don't. They just don't. You tell them where the training manual is, they still ask again You train them multiple times but they still wouldn't learn You send them thousand emails but they would just ignore They just won't listen. What fascinates me is why does this surprise us? Why does this frustrate us? … Continue reading Why wouldn’t users just listen?